Explore the effects of Google's December 2024 Core Update on SEO strategies and rankings and get the insights you need.

Telecom and customer service management companies including ESMT are adopting Jovee AI–a fully integrated AI solution to ...

DAM as a story engine. DAM systems are evolving into story engines, where AI organizes and builds marketing assets based on ...

Schema markup is no longer just an SEO tool. It’s crucial for AI-driven search and effective content strategy in today’s ...

Google's strength lies in its dominance in cloud services through Google Cloud Platform (GCP), coupled with its leadership in ...

CCaaS innovation takes center stage in 2025. Generative AI, multimodal communication and predictive analytics are ...

Consumer behavior trends are shifting, with transparency, sustainability and empathy becoming core expectations for brands to ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...

Generative AI in marketing is reshaping martech with a large number of tools that help both marketers and vendors drive ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address ...

Evinced's software-based, prevention-first approach to accessibility is adopted by even more Global 500 corporations PALO ALTO, Calif., Dec. 12, 2024 /PRNewswire/ -- Evinced, the leading software ...